FAQ

ORDERS & SHIPPING

Can you overnight my order?

We are a print-on-demand company, so your order is printed after you purchase it. This means we do not ship overnight because we need to print your shirt and let it dry before packing it up and shipping it to you. This typically takes 2-4 business days. This means your apparel is printed specifically for you, and in our opinion, that's pretty cool.

Why didn’t I receive an order confirmation?

First, please add sarah@pixandpatch.com to your contacts so you do not miss any future notifications regarding your order. After adding our email address, please check the following:

  • Check your inbox for an email from Pix and Patch

  • Check both your inbox AND spam folder for an email from sarah@pixandpatch.com

If you’re still not able to locate your order confirmation, please drop us a note by filling out the form on our Contact Us page and we will respond to you as soon as possible.

What shipping options are available?

We offer FREE standard ground shipping on all products. Because our products are created on-demand, we do not offer any shipping option other than standard ground shipping.

How long will it take to get my order?

Anywhere from 7-12 business days. We need to print your order, and it takes 2-4 business days to print, fulfill and ship out your order. Once shipped out, it will take another 5-8 business days for you to receive your order.

Because our apparel is created on-demand, we do not provide any shipping option other than standard ground shipping.

Do you ship outside the U.S.?

We only ship to the 50 U.S. states and the District of Columbia. Someday we hope to ship internationally, but we need to support fellow Americans first.

For other shipping questions, please visit our Shipping Policy.

 

PRODUCT DETAILS

How do you apply the graphics to apparel?

We use a DTG (Direct to Garment) printing process with waterbased and eco-friendly inks. The DTG printing process uses modified inkjet technology to apply ink to apparel and create colorful, accurate, durable graphic designs. When the ink is applied, it soaks into the fabric fibers, becoming part of the shirt. This makes the design more durable and helps it look good for longer. 

How should I care for my t-shirt / bodysuit?

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. NO fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron graphic decorations.
  • Do not dry clean.

How should I care for my travel mug?

We recommend hand washing the cups/tumblers to preserve the imprint and promote overall longevity. Putting printed drinkware in the dishwasher may over time weaken the imprint or cause other damage.